It can be adjusted to existing configurations for a merger of functions to suit specific business requirements. With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably. Skip to main content. You are here Home. By Admin. Do this by selecting the computer's identifier and pressing Enter , or double-clicking on the computer.
Doing so will open up a new window that is specific to that computer. The next details may vary based on what version of LabTech is installed. The directions, as follows, apply to the most recent version at the time that this text was written. Or, if older software is used, there may be the classic ScreenConnect logo. It should be green. If so, just click on it. Hopefully that will simply create the connection. If there is a prompt about an executable file, that may need to be opened in order to create the remote access session.
Then adjustments should be made to make the expeirence a bit more seamless. If it does not turn green, then prepare to get your hopes lowered. Then you may actually want to try just clicking on the red icon anyway.
Sometimes it works fine, even though the icon is Red. That seemingly should not be the case, because the Red indicates that the client's software is not checking in, but the reality is that sometimes that has been known to work. If no successful connection is made when the icon remains red, you may want to try another remote access method.
If you know the computer is online, such as if the computer is able to use another remote access method, you may want to try re-installing and then Re-deploying ConnectWise control. Doing so is likely to just show a screen that is mostly black except for a message about waiting on the client, but in some cases that screen will manage to connect and work as desired. That may or may not be worthwhile or helpful, or harmful. As a general rule, Fastalk is good.
Well, maybe not generally. Perhaps if too many machines are unnecessarily set to Fastalk, that may result in more load on the server, and unnecessary bandwidth being used up. However, when you are working with a computer to send multiple commands, Fastalk is good to have enabled.
Whenever the Control Center prompts you asking about an option for Fastalk, do choose to enable it, unless you do not intend to interact with the computer any further in the near future presumably because you have just completed work on the system. The details in this section may help describe steps that can be done on a recurring basis, in the hopes of improving efficiency.
Some information was on a private version of this page. However, the tested code was inferior sometimes just not working as expected , so the information has been moved away prior to publication. The information is expected to be improved and then come back. At the time the information was moved away, it was decided that the information may be wrong and misleading until corrected. However, other details about LabTech and other topics on this site could be published if the information were just removed from this page until a future date when it is ready.
The section on graphical web browsers has information about various installers. From there, you can see Commands, EventLogs, and Scripting, and more.
This section is meant to cover some steps that may not need to be done as frequently. Maybe they are worthwhile setup steps that worth doing once, or just in certain situations like when deciding to upgrade LabTech.
If you are a new staff member, you will need to get login information. More program details As a general rule, Fastalk is good. Creating Scripts Some information was on a private version of this page.
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